Organizations and relationships are healthy to the degree that people openly address and resolve problems of behavior.
Crucial Conversations® for Accountability teaches a process for managing performance—from coaching through behavioral challenges to helping people identify and achieve goals. Anchored on principles of effective dialogue, this course teaches skills for holding peers accountable regardless of power, position, or authority.
The course is available in on-demand, virtual, and in-person learning formats.
Watch Overview Video
Learning Outcomes
Participants return to work the next day with the ability, tools, and confidence to:
- Identify problems contributing to poor results and struggling relationships.
- Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
- Be clear with yourself and others about what you really want.
- Share strong opinions without shutting down others’ viewpoints.
- Create safety so you can talk with almost anyone about almost anything.
- Identify what’s contributing to the gap between expected and actual behavior.
- Don’t lead with YOUR ideas; start by asking others for theirs.
- Highlight natural consequences to motivate rather than using coercion.
- Turn each accountability discussion into a course of action that leads to better outcomes.
Learner Experience
The workshop enables learners to develop these vital skills through instruction, application, practice, group discussion, and self reflection—not just theory—for lasting improvement.