You can better and more quickly solve almost any challenge when you know how to dialogue.
At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. The award-winning Crucial Conversations® for Mastering Dialogue gives people the skills to transform disagreement into dialogue for improved relationships and results. With skills to speak their minds honestly and respectfully, people collaborate better, make better decisions, and foster workplace cultures of trust and respect.
The course is available in on-demand, virtual, and in-person learning formats.
Watch Overview Video
Learning Outcomes
Participants return to work the next day with the ability, tools, and confidence to:
- Identify problems contributing to poor results and struggling relationships.
- Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
- Be clear with yourself and others about what you really want.
- Share strong opinions without shutting down others’ viewpoints.
- Create safety so you can talk with almost anyone about almost anything.
- Spot the warning signs that indicate safety and dialogue are at risk.
- Find common ground even when it seems impossible.
- Listen and respond effectively to other people’s concerns and feedback.
- Turn each Crucial Conversation into a course of action that leads to better outcomes.
Learner Experience
The workshop enables learners to develop these vital skills through instruction, application, practice, group discussion, and self reflection—not just theory—for lasting improvement.